Tag: tourism management institute

  • Sustainability in practice with TMI

    Sustainability in practice with TMI

    Thanks to the talk I had with David Peacock in September, TMI called me back and asked if I could speak at a student webinar entitled “Sustainability in Practice: Tourists, SMEs, Residents, and Destinations Taking Responsibility for Change”. The talk was organized by Joyce Cawthorpe and Dr. Maeve Marmion, TMI Director of CPD and the Head of Department for Marketing, Tourism & Destinations at the University of Chester. Nick Lancaster, a professor at the University of Cumbria & Managing Director of Lancaster & Lancaster Ltd (a hospitality/tourism consultancy), was already confirmed to be one of the two speakers at this event, so it was really flattering that I was invited to be the other speaker.

    Nick Lancaster’s presentation focused on the reality of delivering day-to-day sustainable tourism within the Lake District National Park, while I focused on examples I’ve come across at the GDS-Movement.

    I picked out examples from our destinations…
    … and talked about the evolution we were seeing

    From my first talk as “the ‘greenest’ green consultant“‘ at the GDSM in September to this one in November, I had done so much with the team and been through the 2021 GDS-Index assessment and award season that I felt like I had so much to share. We were swimming in data and insights from 73 destinations that have submitted information on their sustainability practices, and everywhere I looked there was inspiration to be found. I spoke about how Skelleftea took a page out of Destination Fyn’s book (literally) by dedicating their sustainability guide to them; I shared how Helsinki uses inclusion in their report-turned-website; I even spoke about the Icelandverse TVC that promotes authentic experiences over virtual ones. The accelerated growth I experienced in my early months at the GDS-Movement culminated in so much information to share, and luckily I found out after that there was a good crowd to share it with too; Joyce told me that there were 43 named people on the call but some were university lecturers sharing their screen with students in a classroom so the talk might have reached a minimum of 60 to 70 people directly and several universities have requested the recording – so that’s my little contribution to sustainable tourism for 2021, hah. I hope someone in those numbers found something that resonated with them in the presentation.

  • Talking with David Peacock at the Tourism Management Institute (TMI)

    Talking with David Peacock at the Tourism Management Institute (TMI)

    Last September, I was talking to David Peacock about something work-related and ended up shooting the breeze about all the things I was learning at the GDS-Movement, and he said I should share my insights on a webinar he was speaking at. I was hesitant at first because I’d only been with the GDSM for three months, so I didn’t feel like I knew enough about the company to be talking about them publicly so soon. But he said that he wasn’t looking for an expert’s perspective, and I thought that’s great, I enjoy speaking unofficially as a non-expert. My CEO was all for it so I agreed.

    The poster for the talk

    The talk was titled “Sustainability: DMO‘s Must Take an Active Role or Face Irrelevance” hosted by the Tourism Management Institute (TMI) and you can watch part of the discussion here. We talked about how different DMOs approach (mis)managing their destinations by including sustainable practices and their resident’s opinions – or not, to their own detriment, now or later.

    Even if you haven’t listened to his podcast on the Future of Tourism, you can tell that David is an excellent interviewer and orator because he was able to draw out information from me and others in the session, and it turns out that I did know a few things after all (it’s always nice when your interviewer is able to extract info from you and make you look good).

    David Peacock doing his thing

    Still, the chance that I may misrepresent something from my new role lingered in the back of my mind, which resulted in a semi-permanent look of anxiety on my face throughout the webinar.

    “Even though I’m 99% sure of the things I’m saying, I hate that I can’t fact-check them while I’m speaking”

    It turned out to be a really fun and engaging experience, and Peacock moderated a Q&A discussion that got audience members from different DMOs sharing news about what they’re doing to transition to a more inclusive and sustainable future. My colleagues Rebecca and Jess were also part of the Q&A and shared their wisdom and insights too.

    Eventually, this cross-collaboration led to a highly-engaging discussion between my CEO Guy Bigwood and David Peacock. You can watch their interview below or listen to the podcast episode on Spotify.